Trisnadi, Dedy, and Faizal Syahmurman. “Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Arnes Shuttle Rute Purwakarta–Bandung (studi Kasus Pada Cabang Arnes Shuttle Sadang Purwakarta)”. Jurnal Bisnis 10, no. 1 (June 9, 2022): 51–60. Accessed June 24, 2026. https://stieb-perdanamandiri.ac.id/jurnal/index.php/ilejurnalojs/article/view/21.